Tenant FAQs

Your security deposit is separate from your first month’s rent. The security deposit is held by RentWise as a safeguard against potential damages, unpaid rent, or other lease violations.

Typically, you will need to pay the following before moving in:

First Month’s Rent – Covers your first month of tenancy.

Security Deposit – A refundable amount (if no damages or unpaid obligations occur).

At RentWise, a cosigner may be required if a tenant does not meet certain rental qualifications on their own. Common situations where a cosigner might be needed include:

• Limited Credit History – If you’re new to renting or have minimal credit history, we may require a cosigner to provide additional financial assurance.
• Income Below Requirements – If your income doesn’t meet RentWise’s income-to-rent ratio, a cosigner can help strengthen your application.
• Credit Challenges – If your credit score is low or shows a history of missed payments, a cosigner may be necessary to meet our standards.
• First-Time Renters – Students or individuals renting for the first time may need a cosigner if they lack a prior rental history.

At RentWise, we strive to make the rental process as smooth as possible. If you think you might need a cosigner or have questions about the qualifications, feel free to reach out to our team for assistance!

Applying for a RentWise property is quick and easy! Here’s how to get started:

1. Find Your Perfect Property

   Browse available listings on our website or contact our team to find a property that meets your needs.

2. Complete the Online Application

   Go to our online application portal: RentWise Application Portal. Fill out the application with your personal and financial details, including employment information, rental history, and references.

3. Submit Required Documents

   Along with your application, you’ll need to upload the following:

   • A valid photo ID
   • Proof of income (recent pay stubs, tax returns, or an offer letter)
   • Any additional documents requested (e.g., pet details or cosigner information, if applicable).
4. Pay the Application Fee

   Submit the required application fee through the portal to cover the cost of background and credit checks.

5. Wait for Approval

   Our team will review your application, verify your information, and notify you of the outcome. This process typically takes a few business days.

6. Sign the Lease

   Once approved, you’ll receive the lease agreement. Review, sign, and return it along with your security deposit and first month’s rent to secure the property.

If you have any questions or need assistance during the application process, feel free to contact the RentWise team—we’re here to help!

Paying your rent with RentWise is simple and convenient. Here’s how:

• Login to Your Online Portal: Access your account through the RentWise Resident Portal: Resident Login.
• Navigate to the Payment Section: Once logged in, go to the payment section of your portal to view your current balance and payment options.
• Choose Your Payment Method: You can pay using various methods, including:
  • Credit/Debit Card
  • Set Up Automatic Payments (Optional): For added convenience, you can enable autopay to ensure your rent is paid on time every month.

If you have any issues accessing your portal or completing a payment, our RentWise team is here to assist. Contact us anytime for support!

If your lease is nearing expiration and you’ve decided to move out, follow these steps to ensure a smooth transition:

1. Review Your Lease Agreement

   Check your lease for specific terms regarding notice periods, move-out procedures, and any other requirements.

2. Provide Written Notice

   Send a written notice to RentWise, typically at least 30-60 days before your lease expires (depending on the terms of your lease). This can usually be done through your online resident portal or via email. Be sure to include:

   • Your name and property address
   • The date you plan to move out
   • A forwarding address for your security deposit refund
3. Schedule a Move-Out Inspection

   Contact the RentWise team to schedule a move-out inspection. This will help identify any potential damages or cleaning needs before you leave.

4. Prepare the Property

   Clean your unit thoroughly, including appliances, floors, and walls. Remove all personal belongings. Address any minor repairs (e.g., patching nail holes) to avoid deductions from your security deposit.

5. Return Keys and Access Devices

   Return all keys, fobs, and access devices to RentWise by the agreed-upon move-out date.

6. Settle Any Final Balances

   Ensure your rent and any outstanding fees are fully paid. You can check your balance through the RentWise Resident Portal.

7. Receive Your Security Deposit

   After your move-out inspection and once your account is settled, you’ll receive your security deposit (minus any deductions for damages or unpaid balances) within the timeframe specified in your lease.

If you have questions or need assistance with the process, the RentWise team is here to help make your move-out smooth and stress-free!